By using the MergeOS ("Service"), you are agreeing to be bound by the following terms and conditions ("Terms of Service").
MergeOS Pty Ltd ("Company") reserves the right to update and change these Terms of Service without notice.
Violation of any of the terms below may result in the termination of your account.
- You are responsible for maintaining the security of your account and password. The
Company cannot and will not be liable for any loss or damage from your
failure to comply with this security obligation.
- You are responsible for all content posted and activity that occurs under your
account (even when content is posted by others who have their own logins
under your account).
- You may not use the Service for any illegal purpose or to violate any laws in
your jurisdiction (including but not limited to copyright laws).
- You must provide your legal full name, a valid email address, and any other
information requested in order to complete the signup process.
- Your login may only be used by one person – a single login shared by multiple
people is not permitted. You may create separate logins for as many people
as you'd like.
- You must be a human. Accounts registered by “bots” or other automated methods
are not permitted.
Customers may access their Service data via the Application
Program Interface ("API"). Any use of the API, including use of the
API through a third-party product that accesses the Service, is bound by the
terms of this agreement plus the following specific terms:
- You expressly understand and agree that the Company shall not be liable for any damages
or losses resulting from your use of the API or third-party products that
access data via the API.
- Abuse or excessively frequent requests to the Service via the API may result in
the temporary or permanent suspension of your account's access to the API.
The Company, in its sole discretion, will determine abuse or excessive
usage of the API. The Company will make a reasonable attempt via email to
warn the account owner prior to suspension.
Usage Limit Terms
- The Service has usage limits for the number of projects, document generations and storage used. These limits are based on your current active subscription level.
- The Company reserves the right to modify usage limits for accounts at any time.
- You can see your current usage and maximum usage from the Billing tab in your Account Settings section (Billing Details).
- We reserve the right to temporarily disable your account if your usage significantly exceeds the usage maximums allowed for your account.
Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
- You are responsible for ensuring that your account stays within the limits provided.
Payment, Refunds, Upgrading and Downgrading Terms
- The Service is offered with a free trial for 15 days. If you need more than 15 days, you
will only be able to continue using the Service by paying in advance for
additional usage. If you fail to pay for additional usage, your account
will be frozen and inaccessible until payment is made.
- For any upgrade or downgrade in plan level, will result in the new rate being
charged at the next billing cycle. There will be no prorating for
downgrades in between billing cycles.
- Downgrading your Service may cause the loss of features or capacity of your account.
The Company does not accept any liability for such loss.
- All fees are exclusive of all taxes, levies, or duties imposed by taxing
authorities, and you shall be responsible for payment of all such taxes,
levies, or duties, excluding only Australian (federal or state) taxes.
Where required, The Company will collect those taxes on behalf of taxing
authority and remit those taxes to taxing authorities.
- Refunds are processed according to our fair refund policy. If you're ever unhappy with MergeOS, for any reason, just contact our support team and we'll work with you to make sure you're happy.
Cancellation and Termination
- You are solely responsible for properly canceling your account. An email or phone request
to cancel your account is not considered cancellation. You can cancel your
account at any time by clicking on the Account link in the left
navigation bar at the top of the screen (It has your name there). The Account screen provides a simple cancellation link.
of your content will be inaccessible from the Service at the end of the current billing period in which you cancelled. Within 30 days of your last billing period,
all content will be permanently deleted from
active systems and logs. Within 90 days, all content will be permanently
deleted from our backups. This information can not be recovered once it
has been permanently deleted.
you cancel the Service before the end of your current paid up month, your
cancellation will take effect from the end of that billing period, and you will not be charged
again. But there will not be any prorating of unused time in the last
- The Company, in its sole discretion, has the right to suspend or terminate
your account and refuse any and all current or future use of the Service
for any reason at any time. Such termination of the Service will result in
the deactivation or deletion of your Account or your access to your
Account, and the forfeiture and relinquishment of all content in your
account. The Company reserves the right to refuse service to anyone for
any reason at any time.
Modifications to the Service and Prices
- The Company
reserves the right at any time and from time to time to modify or
discontinue, temporarily or permanently, any part of the Service with or
of all Services are subject to change upon 30 days notice from us. Such
notice may be provided at any time by posting the changes to the Company web
site or the Service itself.
Company shall not be liable to you or to any third party for any
modification, price change, suspension or discontinuance of the Service.
Copyright and Content Ownership
- All content
posted on the Service must comply with Australian copyright law.
claim no intellectual property rights over the material you provide to the
Service. All materials uploaded remain yours.
Company does not pre-screen content, but reserves the right (but not the
obligation) in their sole discretion to refuse or remove any content that
is available via the Service.
- The look and feel of the Service is copyright© to the Company. All rights
reserved. You may not duplicate, copy, or reuse any portion of the HTML,
permission from the Company.
- Your use of the
Service is at your sole risk. The service is provided on an “as is” and
“as available” basis.
support is only provided via email.
understand that the Company uses third party vendors and hosting partners
to provide the necessary hardware, software, networking, storage, and
related technology required to run the Service.
must not modify, adapt or hack the Service.
must not modify another website so as to falsely imply that it is
associated with the Service or the Company.
agree not to reproduce, duplicate, copy, sell, resell or exploit any
portion of the Service, use of the Service, or access to the Service
without the express written permission by the Company.
may, but have no obligation to, remove content and accounts that we
determine in our sole discretion are unlawful or violates any party’s
intellectual property or these Terms of Service.
physical, written or other abuse (including threats of abuse or
retribution) of any Service customer, Company employee or officer will
result in immediate account termination.
understand that the technical processing and transmission of the Service,
including your content, may be transferred unencrypted and involve (a)
transmissions over various networks; and (b) changes to conform and adapt
to technical requirements of connecting networks or devices.
reserve the right to temporarily disable your account if your usage
significantly exceeds the average usage of other Service customers. Of
course, we'll reach out to the account owner before taking any action
except in rare cases where the level of use may negatively impact the
performance of the Service for other customers.
Company does not warrant that (i) the service will meet your specific
requirements, (ii) the service will be uninterrupted, timely, secure, or
error-free, (iii) the results that may be obtained from the use of the
service will be accurate or reliable, (iv) the quality of any products,
services, information, or other material purchased or obtained by you
through the service will meet your expectations, and (v) any errors in the
Service will be corrected.
expressly understand and agree that the Company shall not be liable for
any direct, indirect, incidental, special, consequential or exemplary
damages, including but not limited to, damages for loss of profits,
goodwill, use, data or other intangible losses (even if the Company has
been advised of the possibility of such damages), resulting from: (i) the
use or the inability to use the service; (ii) the cost of procurement of
substitute goods and services resulting from any goods, data, information
or services purchased or obtained or messages received or transactions
entered into through or from the service; (iii) unauthorized access to or
alteration of your transmissions or data; (iv) statements or conduct of
any third party on the service; (v) or any other matter relating to the
failure of the Company to exercise or enforce any right or provision of
the Terms of Service shall not constitute a waiver of such right or
provision. The Terms of Service constitutes the entire agreement between
you and the Company and govern your use of the Service, superceding any
prior agreements between you and the Company (including, but not limited
to, any prior versions of the Terms of Service).
about the Terms of Service should be sent to firstname.lastname@example.org.
new features that augment or enhance the current Service, including the release
of new tools and resources, shall be subject to the Terms of Service. Continued
use of the Service after any such changes shall constitute your consent to such
Adapted from the Basecamp open-source policies / CC BY 4.0